Tuesday, December 7, 2010

Adapting the ITIL Process Map to your Organization - Examples

The ITIL Process Map provides you with a set of ITIL V3 templates plus the means to adapt the process diagrams to your own organization's needs. Three examples illustrate some techniques for working with the Visio ITIL V3 templates, including the usage of a simple Excel Repository for managing all central object information of your ITIL Process Model.
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